Return & Refund Policy – Peach Club
At Peach Club, we are committed to creating products that deliver the best possible results with complete transparency. We hope you enjoy our products as much as we do! However, if you wish to return an item, we are here to assist you. We offer refunds / replacements only in the following cases:
Eligibility for Returns & Refunds
We accept returns or offer replacements only in the following cases:
You received an incorrect product.
Your product was damaged during transit.
You received an expired product.
In any of the above cases, please initiate a return or replacement request within 5 (five) days from the date of delivery. To request a return or refund, kindly email us at peachclub08@gmail.com with clear photos of the damaged, defective, or incorrect product along with your order details. Our team will review your request and guide you through the next steps.
Important Timeframe
No return or any other claim will be acceptable or valid after the expiration of 5 days from the time of delivery of the product.
Review & Pickup Process
Please allow us 48 hours to review your request. Once the request is approved, we will initiate a reverse pickup. Our courier partner will pick the order from your doorsteps.
Refund Timeline
Upon receiving the returned order, our service team will review the same. If the issues described by you are verified, our team will initiate a refund within 24 hours.
For cash-on-delivery payments, refunds will be initiated to the bank account provided by the customer. The refund process typically takes 4-7 working days for completion.
If approved, refunds may take up to 15 days to reflect in your account from the day of approval. Once initiated, all relevant details, including transaction ID and screenshots, will be provided.